DELIVERY & RETURNS

DELIVERY

Choose from the below delivery options:

Standard Tracked Royal Mail: 3-5 working days - £4.25

Free standard Royal Mail Tracked Shipping: On all orders over £50 (Monday - Friday - order before 12 midday)

International Signed Royal Mail: Tracking within the UK, and a signature on delivery. 3-5 working days. £7.00

RETURN & EXHANGE POLICY

RETURNS
Our returns period is 20 days to give you more time to send orders back, Sale items are not included.

We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days.

Please contact us via email info@oyjewellery.com to arrange a return

* Please note free UK returns are accepted from mainland UK only and exclude Northern Ireland.

WHAT CAN I RETURN
Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on full priced items - excluding earrings. Products are to be sent back unworn and in their original packaging.

FAULTY ITEMS
We sincerely apologise if you have experienced any fault with your O&Y jewellery.

Our customer service team would be happy to assist - please contact us at info@oyjewellery.com before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

EXCHANGES
Please note, we do not accept exchanges.

RECEIVING REFUNDS

We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card. Please note shipping costs are not refundable.